Last updated: August 2, 2025
At ZanziStore, we aim to provide a smooth and transparent shopping experience for our customers worldwide. This Shipping & Return Policy explains how orders are shipped and how returns are handled.
By placing an order on our website, you agree to the terms outlined below.
Shipping Policy
Worldwide Free Shipping
- 🌍 We offer worldwide shipping
- 🚚 Free shipping on all orders, with no minimum purchase required
Order Processing Time
- Orders are processed and dispatched within 4–5 business days after payment confirmation
- Orders are not processed on weekends or public holidays
Delivery Time
- Delivery time may vary depending on the destination, courier service, and customs clearance
- ZanziStore is not responsible for delays caused by:
- Customs authorities
- Courier or logistics issues
- Incorrect or incomplete address details provided by the customer
Customer Responsibility
- Customers are responsible for providing accurate shipping details
- If an order is returned due to an incorrect address or unsuccessful delivery attempts, reshipping costs may apply
Return Policy
Return Eligibility
- Returns are accepted within 15 calendar days of receiving the order
- Products must be:
- Unused and unwashed
- In original condition and packaging
- A clear unboxing video and pictures are required as proof to verify the condition of the product
Inspection Requirement
- All returned items are inspected at our warehouse
- Returns that do not meet eligibility criteria may be rejected
Change of Mind Returns
- ✔ Change-of-mind returns are allowed
- Return shipping costs are the customer’s responsibility
- Original shipping time and handling are non-refundable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos and video evidence
- Once verified, we will offer a replacement or refund based on the situation
Non-Returnable Situations
Returns will not be accepted if:
- The request is made after 15 days
- Required proof (video/photos) is not provided
- The item shows signs of use, misuse, or damage caused by the customer
- The item was returned without prior approval
International Orders
- Customers may be responsible for customs duties, taxes, or import fees, depending on their country
- Delays caused by customs clearance are not refundable
Contact Information
For shipping or return-related questions, please contact us:
📧 Email: info@zanzistore.com
📞 Phone: +1 (307) 310-2148
📍 Address:
13 N Gloud Street,
Street 2, Sheridan, Wyoming 82801,
United States
Policy Updates
ZanziStore reserves the right to update or modify this Shipping & Return Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.
