Last Update: January 27, 2026
At ZanziStore, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds are processed for purchases made through our website.
By placing an order on our website, you agree to the terms outlined below.
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The product is returned within 15 calendar days of delivery
- The product is unused, unwashed, and in its original condition and packaging
- A clear unboxing video and photos are provided as proof of the product’s condition
- The returned item successfully passes inspection at our warehouse
Refunds are processed only after the returned item is received and inspected.
Change of Mind Returns
- Change-of-mind returns are allowed
- Customers are responsible for return shipping costs in such cases
- Original shipping time and handling are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of receiving the order
- Provide clear photos and video evidence
- Once verified, we will offer a replacement or refund as applicable
Refund Process
- Refunds are issued after warehouse inspection
- Approved refunds are processed to the original payment method
- Refund processing time: 7–10 business days after approval
- Banks or payment providers may take additional time to reflect the refund
Non-Refundable Situations
Refunds will not be issued if:
- The return request is made after 15 days
- Required proof (video/photos) is not provided
- The item shows signs of misuse, wear, or damage caused by the customer
- Items returned without prior approval
- Orders not received due to incorrect address or customer unavailability
Order Cancellation
- Orders cannot be canceled after dispatch
- Cancellation requests before dispatch may be considered on a case-by-case basis
International Orders
As we offer worldwide free shipping, customers are responsible for:
- Any customs duties, taxes, or import fees (if applicable)
- Delays caused by customs clearance are not refundable
Contact Information
For refund-related questions or requests, please contact us:
📧 Email: info@zanzistore.com
📞 Phone: +1 (307) 310-2148
📍 Address:
13 N Gloud Street,
Street 2, Sheridan, Wyoming 82801,
United States
Policy Updates
ZanziStore reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
